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Principle 07 · Questions

5 important consultative selling questions

Whiteboard framework connecting listening, direction, diagnosis, value, trust and commitment
A practical loop: listen carefully, choose direction, diagnose, establish value, build trust and agree the next step.

The principle · 2015

The right questions uncover motivation, priorities and the real decision process.

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Editorial perspective · AI in practice

AI can suggest questions in real time during calls. The skill becomes listening to the answer and following the emotion, not the script.

How to apply it this week