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Principle 02 · Sales Process

Sales Terminology: Sales Process

Whiteboard framework connecting listening, direction, diagnosis, value, trust and commitment
A practical loop: listen carefully, choose direction, diagnose, establish value, build trust and agree the next step.

The principle · 2016

If you can describe how to make a perfect cup of tea, you can describe a sales process: clear steps, in order, each one measurable.

Read the original in the archive ↗

Editorial perspective · AI in practice

The steps still matter, but AI can now record, score and nudge every one. A defined process is what makes automation useful instead of noisy.

How to apply it this week